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How Shopauskunft Works

Shopauskunft has adapted the review process on Germany’s largest online shop
review portal to current conditions. Your review
will be published as quickly as possible.

 Discover Prices and Solutions 

 

Get More Reviews in 4 Simple Steps.

shopauskunft-ablauf-schritt 1
  1. Optimized customer outreach
  2. Customizable review link
  3. Individually adjustable sending timeframe for review emails
  4. Legally compliant post-purchase review request process
shopauskunft-ablauf-schritt 2
  1. Review of content for admissibility
  2. Security mechanisms to prevent abuse
  3. Data analysis
shopauskunft-ablauf-schritt 2
  1. Review of content for admissibility
  2. Security mechanisms to prevent abuse
  3. Data analysis
Process Step 4
  1. Responding to multiple messages
  2. Using AI for responses
  3. Follow-up customer dialogue
  4. Removal of reviews in cases of legal violations
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More Reviews – Completely Automatically

After every purchase, your customers automatically receive a legally compliant review request via email. All key order details are already included—allowing them to rate your shop quickly and easily with just a single click.

Alternatively, your customers can submit their review directly via Shopauskunft at any time—simply by using their order number.

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Real Reviews. Complete Trust.

At Shopauskunft, authenticity and transparency come first. As a matter of principle, reviews are never deleted—ensuring that your customers' feedback remains honest and credible.

At the same time, we carefully verify the validity of every review to prevent abuse and ensure high quality.

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Your Reviews Make an Impact—Everywhere

Every review submitted is automatically displayed on your business profile and contributes directly to your overall rating. Additionally, your reviews may appear on our homepage—thereby reaching even more potential customers.

In this way, you help other buyers make their purchasing decisions while simultaneously strengthening trust in your shop.

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Maintain Control Over Your Reviews

You can respond to reviews at any time and engage directly with your customers.
This allows you to clarify questions, resolve issues quickly, and publicly demonstrate that customer satisfaction is a priority for you.

Should a review violate legal regulations, you can easily initiate a review and adjustment process. This ensures your reviews remain fair, transparent, and legally compliant—thereby sustainably strengthening trust in your shop.

Shopauskunft FAQ

How exactly does Shopauskunft work?

Shopauskunft helps you automatically collect, verify, and display customer reviews. A review request is sent after every purchase. Customers can rate your services, and you can respond to feedback—all centrally via a single platform.

How do my customers receive a review request?

There are three ways to collect customer reviews for your shop.

Automated Reviews: Through our shop integrations, review requests are automatically triggered after every purchase. These reviews are considered verified—meaning they are demonstrably from real customers—and are transmitted directly to Google, which boosts your visibility in search results.

Manual Reviews: You can also manually ask customers for a review—for example, via a link in the delivery confirmation or via email. This method is flexible, but it has one drawback: manually collected reviews are not considered verified and are not passed on to Google.

QR Code: Print your personal QR code on packaging, delivery slips, or business cards. Customers scan the code and land directly on your review page. These reviews, too, are considered verified and are transmitted to Google.

Can customers submit a review without an email address?

Yes. Customers can submit a review directly via Shopauskunft at any time—simply using their order number. This ensures that only genuine purchases are reviewed.

Are the ratings legally sound?

Yes, the evaluation processes are designed to meet legal requirements. Evaluations can be reviewed, and in the event of violations, you can initiate a review or adjustment.

How is it ensured that reviews are genuine?

Shopauskunft operates using verified orders and verifiable details (e.g., order numbers). This ensures that reviews are based on genuine customer experiences.

Can I respond to reviews?

Yes. You can reply directly to reviews and communicate with your customers. This demonstrates transparency and strengthens trust in your shop.

What happens in the event of negative reviews?

You can respond to every review and address issues publicly. In the case of legally problematic content, you can request a review and, if necessary, an adjustment.

How do reviews help me sell?

Genuine customer reviews build trust and help new visitors make purchasing decisions. This can significantly boost your conversion rate.

Where are the reviews displayed?

The reviews are displayed on the Shopauskunft platform and, optionally, in your shop. This way, both new visitors and existing customers benefit from the reviews.

Boost your sales now with Shopauskunft

More reviews – more trust – more

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